Palolo Chinese Home’s rich history began in Hawaii in the 19th century. Beginning in 1852, the Chinese were the first of many to immigrate to Hawaii as sugar plantation laborers. As was the case with most contract workers, of the early Chinese immigrants were single men.

Each of the ethnic groups that came to Hawaii brought their own traditions and values to the host culture. Among their many contributions to Hawaii’s culture, the Chinese maintained a 3000-year-old ethic of filial piety and benevolence towards the elderly, which continues to this day. This respect and care for elders motivated 326 of Hawaii’s leading Chinese residents to launch a drive in 1896 to establish a hospital in downtown Honolulu as “a home for the aged and infirmed.”

When a larger facility was needed, funds from the Chinese Hospital were added to community contributions and applied to the purchase of 15 acres in Palolo Valley on Oahu. Organized by the Chinese Men’s Committee of the Associated Charities of Hawaii, a predecessor of the Aloha United Way, the Palolo Chinese (Old Men’s) Home was established in 1920 on the former grounds of the Gospel Mission Church in response to the increasing number of elderly men in Honolulu who were single, aged, immigrant plantation workers with no families to care for them. The Home was expanded to include women in 1972 and through the years has become representative of Hawaii’s diverse ethnic mix of Chinese, Japanese, Hawaiian, Pacific Islanders and Caucasians. The Associated Charities of Hawaii administered the Palolo Chinese Home until 1941 when it was incorporated under its own Board of Directors.

Today, the Palolo Chinese Home (PCH) is a private, 501(c)(3) nonprofit organization located at 2459 Tenth Avenue in Honolulu, Oahu, Hawaii, on 15 acres in the residential community of Palolo.

PCH is Hawaii’s largest and second oldest Adult Residential Care Home (ARCH II – Expanded Care). We are a community-based, freestanding, geriatric care home that provides a residential, non-medical setting for Adult Residential Care, Skilled Nursing/Intermediate Care, Adult Day Care and Overnight Respite Care services.

PCH’s innovative community-based Hawaii Neighborhood Outreach to the Aged (HiNOA) program provides services for seniors in their homes, including physician home visits and chore services. PCH provides in-home meal deliveries through its Meals-to-Go program to seniors in the neighboring community. PCH also provides hospice care on premises through arrangements with several hospice providers. (More on Programs and Services)

Palolo Chinese Home’s original cottages were constructed in the 1920’s, followed by the construction of the first large dormitory, Hemenway Hall, in 1936. Farm Hall, the kitchen and dining facility, was constructed in 1957, Victoria Ward Hall, currently our adult residential care home, constructed in 1968, and Lani Booth Hall constructed in 1972 for women. In August 2001, following a market feasibility study and recognizing the immediate need for facility upgrades while maintaining affordable costs to residents, the Home’s Board of Directors formally committed to embark on a campaign to redevelop Palolo Chinese Home’s campus and programs. (Take a Photo Tour)

Phase I of the campus redevelopment project, completed in December 2006, included upgrading campus infrastructure (sewer, plumbing, lower road, etc.) as well as renovating the Lani Booth Hall to accommodate the community outreach program (Hawaii Neighborhood Outreach to the Aged/HiNOA), an adult day care program and a 15-bed skilled nursing / intermediate care nursing unit. After renovation, Lani Booth Hall was renamed Harry C. Wong Hall in recognition of a substantial contribution towards the costs of the campus redevelopment project.

Phase II was the construction of a three-story Skilled Nursing/Food Service Complex building, the first new construction since 1972. The complex houses two floors of nursing home beds; a new food service kitchen with state-of-the-art equipment, and a Wellness Center, which provides physical therapy, occupational therapy and speech therapy for residents and community members. With the completion of Phase II in July 2009, PCH increased its residential program capacity from 65 to 111 seniors, and created more than 30 additional jobs.

More than 100 years after its charitable beginnings, the Palolo Chinese Home continues to honor its founding principles while moving forward with the planned growth of its facilities and programs in order to provide a continuum of quality care for Hawaii’s elder community and meet its mission to aid the aged in Hawaii regardless of race, religion, gender and national origin.



Palolo Chinese Home

Notice of Privacy Practices


Effective Date Of This Notice: September 1, 2013


If you have any questions about this notice, please contact our Privacy Officer, who may be reached at 2459 10th Avenue, Honolulu, Hawaii 96816; 808-735-1754-fax, 808-732-0488-phone and This email address is being protected from spambots. You need JavaScript enabled to view it. -email.


We understand that health information about you and your healthcare is personal. We are committed to protecting health information about you. We will create a record of the care and services you receive from us. Your protected health information (“PHI”) is health information that contains identifiers, such as your name, Social Security number, or other information that reveals who you are. For example, your medical record is PHI because it includes your name and other identifiers. This Notice applies to all of the PHI we generate or receive about you, whether we documented the PHI, or another provider forwarded it to us. This Notice will tell you the ways in which we may use or disclose PHI about you. This Notice also describes your rights to the PHI we keep about you, and describes certain obligations we have regarding the use and disclosure of your PHI.

Our pledge regarding your PHI is backed-up by Federal law. The privacy and security provisions of the Health Insurance Portability and Accountability Act (“HIPAA”) require us to keep private PHI that identifies you in accordance with applicable law; to notify you of our legal duties and privacy practices with respect to PHI about you; to notify you in the event there is a breach of your unsecured PHI; and to follow our Notice of Privacy Practices currently in effect.


The following categories describe different ways that we may use or disclose PHI about you. Unless otherwise noted, each of these uses and disclosures may be made without your permission. For each category of use or disclosure, we will explain what we mean and give some examples. Not every use or disclosure in a category will be listed. However, unless we ask for a separate authorization, all of the ways we are permitted to use and disclose information will fall within one of the categories.

For Treatment. We may use PHI about you to provide you healthcare treatment and services. We may disclose PHI about you to doctors, nurses, technicians, health students, volunteers or other personnel who are involved in taking care of you. For example, a doctor treating you at another facility may need to know if you have diabetes or other conditions. We may provide that information to a doctor treating you at another facility.

For Payment: We may use and disclose PHI about you so that the services you receive from us may be billed to and payment collected from you, an insurance company, a state Medicaid agency or another third party. For example, we may need to give your health insurer or Medicare or QUEST information about your office visit so we can be paid for our care or receive prior approval for your care, to assist in payment for your treatment.

For Healthcare Operations: We may use and disclose PHI about you for our healthcare operations, as appropriate to run our practice and make sure that our patients receive quality care. For example, we may use PHI to review our treatment and services, for quality and utilization purposes, to obtain legal advice and or evaluate the performance of our staff in caring for you.

Individuals Involved in Your Care or Payment for Your Care and Notification: Unless you object, we may disclose to a member of your family, a relative, a close friend, or any other person you identify, information that directly relates to that person’s involvement in your health care. We also may give information to someone who helps pay for your care. We may share PHI with these people to notify them about your location and general condition. If you are not present, we will use our professional judgment to determine whether the disclosure is in your best interests and whether the person may act on your behalf to pick up filled prescriptions, medical supplies, x-rays, or other similar items. Finally, we may disclose PHI about you to disaster relief agencies, such as the Red Cross, so that your family can be notified about your condition, status, and location.

Research. We may want to use and disclose PHI about you for research purposes, for example, comparing the effectiveness of one medication over another. If any research project uses your PHI, we will either obtain an authorization directly from you or ask an Institutional Review or Privacy Board to waive the authorization requirement, based on assurances that the researchers will adequately protect your PHI.

As Required By Law. We will disclose PHI about you when required to do so by federal, state, or local law, such as in compliance with a court order requiring us to do so.

To Avert a Serious Threat to Health or Safety. We may use and disclose PHI about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person, such as if you threaten violence to a family member, we may report to the police to protect the family member, in accordance with law.

Specialized Government Functions. If you are a member of the armed forces or are separated or discharged from military services, we may release PHI about you as required by military command authorities or Veterans Affairs. We may release information for national security, intelligence activities, foreign military authority requirements, and protective services for the President and others to the extent authorized by law.

Health Oversight Activities. We may disclose PHI to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Public Health Activities. We may disclose PHI about you for public health activities. For example, these activities include to prevent or control disease; to report births, deaths, child or vulnerable adult abuse or neglect, domestic violence or other violent injuries, reactions to medications or product injuries or recalls; and for organ donation.

Judicial and Administrative Proceedings. If you are involved in a lawsuit or a dispute, we may disclose PHI about you in response to an order issued by a court or administrative tribunal; or pursuant to a legally authorized request, such as a subpoena, discovery request, or other lawful process, so long as the person requesting the information has complied with HIPAA requirements to notify you and provide you a reasonable time for objections, or made reasonable efforts to obtain an order protecting the information requested.

Law Enforcement Purposes. We may release PHI if asked to do so by a law enforcement official. For example, this may occur in response to a court order, subpoena, warrant, summons or similar process. Such releases of information will be made only after efforts have been made to tell you about the request and you have time to obtain an order protecting the information requested, unless otherwise provided by law.

Coroners, Health Examiners and Funeral Directors. We may release PHI to a coroner or health examiner, for example, if necessary to identify a deceased person or determine the cause of death, or to funeral directors as necessary to carry out their duties.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release PHI about you to the correctional institution or law enforcement official, such as for the institution to provide you with healthcare, or protect your health and safety or the health and safety of others.

Marketing. Most uses and disclosures of PHI for Palolo Chinese Home’s (“PCH”) marketing purposes require your written authorization.

Psychotherapy Notes. Most uses and disclosures of psychotherapy notes require your written authorization.

Sale of Your PHI. PCH will not sell the PHI we maintain about you without your written authorization.

Fundraising. We may use certain information (name, address, telephone number, dates of service, age, and gender) to contact you in the future to raise money for PCH, but if we do this we will provide you a way to opt out of such communications.


You have the following rights regarding PHI we maintain about you:

Right to Inspect and Copy: You have certain rights to inspect and copy PHI that may be used to make decisions about your care (such as health and billing records), to the extent provided by law. This does not include psychotherapy notes or other records covered by a separate legal privilege or other legal protection. To inspect and copy PHI, your request must be in writing on a form provided by or agreeable to us, and submitted to our Privacy Officer. We may charge a reasonable fee for the costs of locating, copying, mailing or other supplies and services associated with your request, in accordance with applicable law. For any electronic health records we maintain about you, you may request that we provide the information in paper format or electronic format. We may charge a reasonable fee for the cost of providing electronic information you request, not greater than our labor costs in responding to the request. We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to PHI, you may, in certain instances, request that the denial be reviewed. If we grant a review, we will choose a licensed healthcare professional to review your request and our denial. This reviewer will not be the person who denied your initial request. We will comply with the review outcome, in accordance with applicable law.

Right to Amend. If you believe PHI we keep about you is incorrect or incomplete, you may ask us to amend the information. To request an amendment, your request must be made in writing on a form provided by us and submitted to our Privacy Officer. We may deny your request for an amendment if the information was not created by us, or if the person who created the information is no longer available to make the amendment, or if it is not part of the PHI kept by or for our practice; or if it is not part of the information which you would be permitted to inspect and copy; or if our information is accurate and complete in our professional judgment. Any amendment we make to your PHI will be disclosed to those to who need to know of the amendment, to the extent required by law.

Right to an Accounting of Disclosures. You have the right to request an accounting (a list) of any disclosures of your PHI we have made, except for uses and disclosures for treatment, payment, and health care operations. For any electronic health records we maintain about you, you may also request an accounting of uses and disclosures for treatment, payment and health care operations subject to certain exceptions, restrictions and limitations. To request this list of disclosures, your request must be in writing on a form that we will provide to you, and must be submitted to our Privacy Officer. Your request must state a time period that may not be longer than six years before the date of your request, and in the event you seek electronic information, this period may be shorter in accordance with applicable law. The first accounting of disclosures you request within a 12-month period will be free; we may charge you for the costs of providing additional accountings. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred. We will mail you an accounting of disclosures in paper form within 30 days of your request, or notify you if we are unable to supply the accounting within that time period and by what date we can supply the accounting, not to exceed a total of 60 days from your request.

Right to Request Restrictions. You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment, or health care operations, or to request a limit on the PHI we disclose about you to someone who is involved in your care or the payment for your care. While we may accommodate reasonable requests for restrictions, we are not required to do so, for example, if it is not feasible for us to ensure our compliance with law or we believe it will negatively impact the care we may provide you. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. To request a restriction, you must make your request in writing on a form that we will provide or is agreeable to us, and submit the form to our Privacy Officer. In your request, you must tell us what information you want to limit and to whom you want the limits to apply. You also have the right to request a restriction or limitation on the PHI we use or disclose to your health plan about the care or services you receive from us, so long as you (or anyone other than your health plan) has paid in full for that care or those services at the time services are rendered; we are required to, and will, comply with such a request.

Right to Request Confidential Communications. You have the right to request that we communicate with you about health matters in a certain manner or at a certain location. For example, you can ask that we only contact you at work or by mail to a post office box. During our intake process, we will ask you how you wish to receive communications about your health care or for any other instructions on notifying you about your PHI. We will accommodate all reasonable requests as required by the HIPAA privacy rule.

Right to a Paper Copy of This Notice. You have the right to obtain a paper copy of this Notice at any time upon request, even if you have previously agreed to receive an electronic copy of the Notice. You may also obtain a copy of this Notice at our website at


Married minors have all the confidentiality rights outlined in this Notice. Unmarried minors, age 14 years and above, have all the confidentiality rights outlined in this Notice with respect to health care they obtain relating to treatment of venereal disease, pregnancy and family planning services and alcohol and drug abuse counseling. Minors age 14 years and above who are without the support and control of a parent or guardian, also have all the rights outlined in this Notice with respect to primary care services they obtain. Except as noted above in this section, for unmarried minors and persons with a legal guardian, a parent or legal guardian generally has the right to access the medical record of the minor or ward and make certain decisions regarding the uses and disclosures of that information, in accord with applicable law.


We reserve the right to change this Notice and to make the changed Notice effective for PHI we already have about you as well as any information we receive in the future. If we make an important change to our privacy practices, we will promptly change this Notice and the new Notice will be posted at the facility and on our website. A paper or electronic copy of the revised Notice will be distributed to new patients at our facility and will be available to you upon request.


If you have a complaint about your privacy rights or our privacy and security practices or breach notification procedures, you may file a complaint with us (contact our Privacy Officer at the address above) or with the Secretary of the Department of Health and Human Services (contact the Office of Civil Rights at the Hubert H. Humphrey Building, 200 Independence Avenue S.W., Washington D.C. 20201. You will not be penalized for filing a complaint.


Other uses and disclosures of PHI not covered by this Notice or the laws that apply to us will be made only with your written permission. If you provide us authorization to use or disclose PHI about you, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose PHI about you for the reasons covered by your written authorization. However, you should understand that we are unable to take back any disclosures we have already made, and that we are required to retain the records of the care that we provided to you.

I acknowledge receipt of a copy of this Notice of Privacy Practices from PCH, effective ____________________________.


Signature of Patient (or Personal Representative)              Date


Name of Patient (Printed)                                              Name of Personal Representative (Printed),                                                                                                if applicable

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Our daughter Lori was admitted into Palolo Chinese Home last year for skilled nursing care due to her progressive battle with Multiple Sclerosis/Devic's disease.  Here at Palolo Chinese Home, we know that she is enjoying the care that the staff has been giving her; by the aides, nurses, food staff and even administrative staff.  Lori participates in all of their activities and interacts with everyone she meets including other residents and guests and has made many new friends.  Her meals are well balanced to meet her dietary needs and she loves the different variety of dishes provided.  Her plates are always "clean as a whistle".  Everyone here has made such a wonderful impact in her life and we are so thankful.

~ David & Patsy Oshiro ~